Error report · Program-specific
OHIP error code TM3
Service not payable underTelemedicine Program
What TM3 means
The Ministry of Health’s official wording for TM3 is: “Service not payable underTelemedicine Program.”
This code appears on your Claims Error Report (downloaded through MCEDT). It means the claim was rejected at submission and was never adjudicated for payment — fix the issue below and resubmit the claim.
How to fix TM3
This service isn't payable under the Telemedicine Program - bill it as a regular service if eligible, otherwise remove it.
Program-specific codes come from claims routed through special programs — Reciprocal Medical Billing for out-of-province patients, WSIB, telemedicine/virtual care, and Integrated Community Health Services Centres. The fix depends on that program's own submission rules.
Related codes
- ET4Telemedicine Premium/Tracking Code Missing
- ET5Telemedicine SLI Missing/Invalid - The telemedicine billing is submitted with a telemedicine tracking code but the SLI code is not 'OTN' or is not present.
- TM1Duplicate Telemedicine Claim, Same patient
- TM2Service not Billable for Missed/ Cancelled/Abandoned Appointment
- TM4Non Telemedicine Claim paid for same patient
- TM5Telemedicine Claim Paid for same patient
- TM6Registration not in effect on Service Date
- TM7Dental Service not eligible for Telemedicine
Tired of decoding rejections by hand?
MedConcierge explains every rejection on your reports and helps you fix and resubmit in clicks. OHIP billing built by physicians, for physicians.
Code meaning per Ontario Ministry of Health — Error Report Rejection Conditions / Error Codes (December 2022). The suggested action is general information for Ontario physicians, not billing, legal, or tax advice — codes and rules change, so verify against the current Ministry of Health documents before relying on a claim.