OHIP explanatory code B8

What B8 means

The Ministry of Health’s official wording for B8 is: “Service Not Eligible for Payment Virtually.”

This code appears as an explanatory code on your monthly Remittance Advice (RA). It means the claim was adjudicated — paid, reduced, or refused — for the reason below. A claim already on your RA generally shouldn't be blindly resubmitted; follow the suggested action.

How to fix B8

This service isn't payable when delivered virtually - review the virtual care eligibility rules and file a Remittance Advice Inquiry if you believe it qualified. Don't bill the patient unless you've confirmed the service as delivered is genuinely uninsured.

Payment-time codes appear on the monthly Remittance Advice after adjudication. Some are informational, some explain a reduced or refused payment. Where you disagree with the outcome, the usual route is a Remittance Advice Inquiry or written inquiry — not resubmitting the same claim, which can create a duplicate.

Related codes

• B4Virtual Service not allowed in addition to In-Person Equivalent Service
• B5In-Person Service Not Allowed in Addition to Virtual Equivalent Service
• B6Limited Virtual Care Service Already Paid
• B7Comprehensive Virtual Care Service Already Paid
• C1Allowed as repeat/limited consultation/midwife-requested emergency assessment
• C2Allowed at re-assessment fee
• C3Allowed at minor assessment fee
• C4Consultation not allowed with this service-paid as assessment