Remittance Advice · Payment-time (remittance)
OHIP explanatory code B1
Service Not Eligible for Payment When Delivered by Telephone
What B1 means
The Ministry of Health’s official wording for B1 is: “Service Not Eligible for Payment When Delivered by Telephone.”
This code appears as an explanatory code on your monthly Remittance Advice (RA). It means the claim was adjudicated — paid, reduced, or refused — for the reason below. A claim already on your RA generally shouldn't be blindly resubmitted; follow the suggested action.
How to fix B1
This service isn't payable when delivered by telephone - review the virtual care eligibility rules and file a Remittance Advice Inquiry if you believe the service qualified as delivered. Don't bill the patient unless you've confirmed the service as delivered is genuinely uninsured.
Payment-time codes appear on the monthly Remittance Advice after adjudication. Some are informational, some explain a reduced or refused payment. Where you disagree with the outcome, the usual route is a Remittance Advice Inquiry or written inquiry — not resubmitting the same claim, which can create a duplicate.
Related codes
- 70OHIP records show corresponding procedure(s) on this day claimed previously by another physician
- 80Technical fee adjustment for hospitals
- AHNot allowed in addition to health exam
- APThis payment is in accordance with legislation. If you disagree with the payment, you may appeal to the General Manager
- B2Paid in accordance with the OHIP Schedule of Benefits for Telephone Virtual Care Services
- B3Patient-Physician Relationship Requirements Not Met
- B4Virtual Service not allowed in addition to In-Person Equivalent Service
- B5In-Person Service Not Allowed in Addition to Virtual Equivalent Service
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Code meaning per Ontario Ministry of Health — Remittance Advice Explanatory Codes / Messages (March 2026). The suggested action is general information for Ontario physicians, not billing, legal, or tax advice — codes and rules change, so verify against the current Ministry of Health documents before relying on a claim.