Error report · Service, fee & diagnosis
OHIP error code AT2
Must Include Video Modality
What AT2 means
The Ministry of Health’s official wording for AT2 is: “Must Include Video Modality.”
This code appears on your Claims Error Report (downloaded through MCEDT). It means the claim was rejected at submission and was never adjudicated for payment — fix the issue below and resubmit the claim.
How to fix AT2
This code requires a video modality - add the video modality (or use the code that matches the modality used) and resubmit.
These codes relate to the fee schedule code, diagnosis code, fee amount, or service limits in the Schedule of Benefits. The fix usually starts with re-reading the code's payment rules — effective dates, age/sex limits, maximums, and combinations — for the date of service.
Related codes
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Code meaning per Ontario Ministry of Health — Error Report Rejection Conditions / Error Codes (December 2022). The suggested action is general information for Ontario physicians, not billing, legal, or tax advice — codes and rules change, so verify against the current Ministry of Health documents before relying on a claim.